Frequently Asked Questions - General

Who do I contact if I have an emergency?

If you have an emegency during normal business hours please call the office at 412-741-9180 and press 1 for customer service.

If you have an emegency after hours please call the office at 412-741-9180 and press 5. Let the operator know the nature of the water emergency and they will notify the manager and you will receive a call back.

What do I need to do to sign up for water service?

To apply for water service you need to either fill out a service application on our website or in person at the office.

If my consumption is higher than normal, what can i do to see if I have an internal problem?

Start by checking for a toilet leak.  Do this test at night or when you are out of the home for several hours.  Color the water in the tank of the toilet with food coloring, coffee, cola etc.  First thing in the morning or when you arrive home (before water is used) check the bowl of the toilet.  If the color shows in the bowl, you have a toilet leak.  Do this test to all of the toilets in the home. 

You can also take a meter reading.  Again you want to do this test at night or when you are out of the home for several hours.  Take a read from the meter and write down all digits from left to right.  First  thing in the morning or when you arrive home, take another meter reading.  Again you will want to write down all digits from left to right.  If no one used water, the read should be the same.  If the read is different and no one used water, you have an internal problem.

Start by checking for a toilet leak.  Do this test at night or when you are out of the home for several hours.  Color the water in the tank of the toilet with food coloring, coffee, cola etc.  First thing in the morning or when you arrive home (before water is used) check the bowl of the toilet.  If the color shows in the bowl, you have a toilet leak.  Do this test to all of the toilets in the home. 

If you do not find a problem with the toilets in your home, you may have a service line leak. Please contact our customer service staff at 412-741-9180 for further assistance. 

For questions or to report problems: 412-741-9180