Frequently Asked Questions - Billing

Where is the SWA Office located?

Our office is located in the Borough of Sewickley Municipal Building, 601 Thorn Street, 2nd Floor, Sewickley, PA 15143.

What are the hours of operation?

Office hours are Monday through Friday from 8:30 am to 3:30 pm.

AutoPay

Set up automatic bank draft payments from your checking or savings account by completing the auto-pay form. Click here to access the form. This payment arrangement will begin with your next bill if received before this bill’s due date and remain in effect until written change or cancellation is received in our office.

 

Customer Portal

Register for a customer portal account online at https://sewickley.authoritypay.com and schedule your chosen payment amount each month. Delinquent accounts cannot be paid online. Termination may occur before payment is received.

 

By Mail

Mail check and payment stub to Sewickley Water Authority, PO Box 190, Sewickley, PA 15143.

 

Bill Payment Service

If making payment through your bank’s bill payment service, please reference the correct account number to ensure proper credit to your account. Paper checks are issued to SWA by the bank. Instruct your bank to mail payments to the address above at least 5 business days prior to the due date.

 

In Person

Pay in person with check or cash. Visit our office located in the Borough of Sewickley Municipal Building, 601 Thorn Street, 2nd Floor, Sewickley, PA 15143. Office hours are Monday through Friday, 8:30 AM – 3:30 PM. Payment slots are located inside the front door of the building and in our office door. Access is available Monday through Friday, 8:00 AM - 5:00 PM excluding holidays.

With a copy of your bill, launch the Portal by clicking "pay your water bill" at the top of the page. Click Create an Account, then enter your Account Number, CID Number, an email address that you want to use as the login and a password. When you then click Create Account, an email will be sent to the email address you entered. That email will allow you to verify your email. The email verification link will take you to the login page where you can begin to access the exciting features of the Portal.

In the event your services are terminated for a nonpayment, the full account balance plus all applicable fees must be paid to restore service. 

PAST DUE BALANCES CANNOT BE PAID VIA THE CUSTOMER PORTAL. TERMINATION WILL HAVE ALREADY OCCURED BEFORE YOUR PAYMENT IS UPLOADED. SCHEDULED PORTAL PAYMENTS ARE NOT CONSIDERED PAID UNTIL UPLOADED. PLEASE PAY BY CASH OR CHECK VIA USPS OR IN PERSON.