Frequently Asked Questions

Where is the SWA Office located?

Our office is located in the Borough of Sewickley Municipal Building, 601 Thorn Street, 2nd Floor, Sewickley, PA 15143.

What are the hours of operation?

Office hours are Monday through Friday from 8:30 am to 3:30 pm.

AutoPay

Set up automatic bank draft payments from your checking or savings account by completing the auto-pay form. Click here to access the form. This payment arrangement will begin with your next bill if received before this bill’s due date and remain in effect until written change or cancellation is received in our office.

 

Customer Portal

Register for a customer portal account online at https://sewickley.authoritypay.com and schedule your chosen payment amount each month. Delinquent accounts cannot be paid online. Termination may occur before payment is received.

 

By Mail

Mail check and payment stub to Sewickley Water Authority, PO Box 190, Sewickley, PA 15143.

 

Bill Payment Service

If making payment through your bank’s bill payment service, please reference the correct account number to ensure proper credit to your account. Paper checks are issued to SWA by the bank. Instruct your bank to mail payments to the address above at least 5 business days prior to the due date.

 

In Person

Pay in person with check or cash. Visit our office located in the Borough of Sewickley Municipal Building, 601 Thorn Street, 2nd Floor, Sewickley, PA 15143. Office hours are Monday through Friday, 8:30 AM – 3:30 PM. Payment slots are located inside the front door of the building and in our office door. Access is available Monday through Friday, 8:00 AM - 5:00 PM excluding holidays.

With a copy of your bill, launch the Portal by clicking "pay your water bill" at the top of the page. Click Create an Account, then enter your Account Number, CID Number, an email address that you want to use as the login and a password. When you then click Create Account, an email will be sent to the email address you entered. That email will allow you to verify your email. The email verification link will take you to the login page where you can begin to access the exciting features of the Portal.

In the event your services are terminated for a nonpayment, the full account balance plus all applicable fees must be paid to restore service. 

PAST DUE BALANCES CANNOT BE PAID VIA THE CUSTOMER PORTAL. TERMINATION WILL HAVE ALREADY OCCURED BEFORE YOUR PAYMENT IS UPLOADED. SCHEDULED PORTAL PAYMENTS ARE NOT CONSIDERED PAID UNTIL UPLOADED. PLEASE PAY BY CASH OR CHECK VIA USPS OR IN PERSON.

Who do I contact if I have an emergency?

If you have an emegency during normal business hours please call the office at 412-741-9180 and press 1 for customer service.

If you have an emegency after hours please call the office at 412-741-9180 and press 5. Let the operator know the nature of the water emergency and they will notify the manager and you will receive a call back.

What do I need to do to sign up for water service?

To apply for water service you need to either fill out a service application on our website or in person at the office.

If my consumption is higher than normal, what can i do to see if I have an internal problem?

Start by checking for a toilet leak.  Do this test at night or when you are out of the home for several hours.  Color the water in the tank of the toilet with food coloring, coffee, cola etc.  First thing in the morning or when you arrive home (before water is used) check the bowl of the toilet.  If the color shows in the bowl, you have a toilet leak.  Do this test to all of the toilets in the home. 

You can also take a meter reading.  Again you want to do this test at night or when you are out of the home for several hours.  Take a read from the meter and write down all digits from left to right.  First  thing in the morning or when you arrive home, take another meter reading.  Again you will want to write down all digits from left to right.  If no one used water, the read should be the same.  If the read is different and no one used water, you have an internal problem.

Start by checking for a toilet leak.  Do this test at night or when you are out of the home for several hours.  Color the water in the tank of the toilet with food coloring, coffee, cola etc.  First thing in the morning or when you arrive home (before water is used) check the bowl of the toilet.  If the color shows in the bowl, you have a toilet leak.  Do this test to all of the toilets in the home. 

If you do not find a problem with the toilets in your home, you may have a service line leak. Please contact our customer service staff at 412-741-9180 for further assistance. 

Is fluoride added to SWA water?

Yes, the Sewickley Water Authority does add Fluoride to the water.

Why does my drinking water sometimes look cloudy when first taken from a faucet and then clear up?

The cloudy water is caused by tiny air bubbles in the water similar to the gas bubbles in carbonated soft drinks.  AFTER a while, the bubbles rise to the top and are gone.   This type of cloudiness occurs more often in the winter because the colder water holds more dissolved air.

Air can be introduced into the water after pipe repairs or other service disruptions.

There is a "pink slime" in my shower. Is it from the water?

No, certain species of airborne bacteria gravitate towards and thrive in a moist environment, such as showers, toilet bowls, sink drains, tiles and dog dishes.  These bacteria are naturally occurring and unattractive, but are generally harmless.  The best way to avoid this problem is to keep the surfaces free from bacterial film through regular cleaning using Lysol or a chlorine-based product.

What are the black spots, rings, or lines in toilets and shower stalls?

Mold and mildew grows in places that are continually damp and is treated the same as the pink slime.

For questions or to report problems: 412-741-9180